Product Inspection and Return Policy

Return and Refund Policy

We want you to be happy with your purchase! Please review the return guidelines below based on product type.

1. Gel Polishes and Other Liquid Products
Due to the sensitive nature of gel products, we kindly ask that you inspect your order within 24 hours of receiving it.
If you notice any issues (e.g. leakage, thickened texture, or color separation), please contact us immediately at ourst0re@hotmail.com with photos and order details.

Please note:
We are not responsible for any product changes or damage that occur due to incorrect storage after delivery.
Gel polishes and similar products must be stored at proper temperature and away from direct sunlight.
If the product was in good condition upon arrival, we cannot accept returns based on changes that occurred afterward.

2. Tools, Packaging, and Non-liquid Items
You may return items such as scissors, craft bags, and other non-liquid products within 14 days of receiving your order, as long as:
- The item is unused
- The original (manufacturer’s) packaging is undamaged

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our side.

To request a return, email us at ourst0re@hotmail.com with your order number and reason for return.